Here to help
A little clarity.
A lot less fuss.
Can I place an order now?
Online ordering becomes available only after payment setup and kitchen operations are activated. Checkout shows availability and will not accept payment while ordering is closed.
How do pickup and delivery work?
Choose a branch, customise your dishes and review checkout. Pickup is collected at the selected branch. Delivery is limited to that kitchen’s approved postcodes; its fee appears before payment.
How do I pay?
When online ordering is active, continue to Stripe’s secure checkout. This site never asks you to type card details into its own forms. A paid order appears only after Stripe verification.
How can I track my order?
Keep the confirmation page open in the same browser. Refresh the status to see when the kitchen starts preparing your food, marks it ready and completes the order.
Can I change or cancel a paid order?
Contact the selected branch promptly with your order reference. Do not place a replacement order unless advised. Changes depend on preparation; any approved refund is handled through Stripe.
What about allergies?
The launch menu is still being finalised. Recipes, suppliers and preparation methods must be confirmed before allergen information is relied on. Speak directly with the kitchen before ordering for an allergy.
Do you deliver everywhere in New Zealand?
No. Zavro’s ambition is national, but orders are fulfilled only by enabled kitchens within their configured service areas. Areas without delivery coverage cannot check out for delivery.
Do you take group bookings?
Group dining arrangements will be available through branch contact channels once confirmed. A basket is not a table reservation.